Help Centre
Find answers to common questions about using our exchange rate comparison tool.
Frequently Asked Questions
How do I use this website?
Simply visit any of our country-specific pages to see live exchange rates from different money transfer providers. Click on any provider to visit their website and complete your transfer.
Are the rates shown real-time?
We display live rates where available from provider websites. However, rates can change frequently, so always check the final rate on the provider's website before completing your transfer. Rates are updated periodically and may not reflect real-time market conditions.
Do you charge any fees?
No, our comparison service is completely free. We don't charge any fees for using our website. However, the money transfer providers may charge their own fees, which we display where available.
Can I send money through your website?
No, we are a comparison website only. To send money, you need to visit the provider's website by clicking on their link and complete the transfer with them directly.
Which countries do you cover?
We currently provide detailed comparisons for transfers from Australia to India, Pakistan, Philippines, China, Vietnam, and the United Kingdom. We compare rates from major providers including Wise, Remitly, XE Money, Orbit Remit, OFX, and several others.
How often are rates updated?
Live rates are fetched periodically throughout the day where available. However, exchange rates can change rapidly based on market conditions. We recommend checking rates directly with providers for the most current information.
What about promotional rates?
Many providers offer special introductory rates, first-transfer bonuses, or promotional exchange rates that may be better than their standard rates. These promotional offers may not always be reflected in our comparisons, so check directly with providers for current promotions.
What if I have issues with a transfer?
Since transfers are completed directly with the providers, any issues should be resolved with them. Each provider has their own customer support team to help with transfer-related questions.
Is my information safe?
We don't collect personal financial information. When you click on provider links, you'll be taken to their secure websites where you can safely complete your transfer.
Still Need Help?
If you can't find the answer to your question, feel free to contact us:
Email: support@remitrates.au
Response Time: We aim to respond within 24-48 hours
Important Disclaimer
Rate Accuracy: Exchange rates displayed are fetched periodically and may not reflect real-time rates. There is no guarantee you will receive the same rates shown here.
Promotional Offers: Providers frequently offer introductory rates and special promotions that may not be reflected in our standard rate comparisons.
Independent Service: We provide comparison information only and are not responsible for the services, rates, or policies of the money transfer providers. Always verify information directly with your chosen provider before making any financial decisions.